Shipping Policy
1. Shipping Timeframes
- Standard Delivery Time: Our standard delivery time ranges from 1 week to 3 weeks, depending on the destination and any potential delays in the shipping process.
- Order Processing: Orders are processed within 2-3 business days from the date of purchase. Processing times may be slightly longer during peak seasons or promotional periods.
2. Shipping Methods
- Standard Shipping: We offer standard shipping for all orders. The carrier used will vary based on the destination and the most efficient delivery route.
- Expedited Shipping: Currently, we do not offer expedited shipping options. All shipments are sent via standard shipping methods to ensure consistency and cost-effectiveness.
3. Shipping Costs
- Flat Rate Shipping: We charge a flat rate for shipping, which will be calculated at checkout based on the destination and the total weight of the order.
- Free Shipping: Occasionally, we may offer free shipping promotions. These promotions will be clearly advertised on our website and applicable at checkout.
4. Shipping Destinations
- Domestic Shipping: We ship to all addresses within the country. Please ensure that your shipping address is correct and complete to avoid delivery delays.
- International Shipping: We offer international shipping to select countries. Please note that international shipments may be subject to additional customs duties and taxes, which are the responsibility of the recipient.
5. Order Tracking
- Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.
- Tracking Updates: Please allow 24-48 hours for tracking information to update after you receive your shipping confirmation email.
6. Delivery Issues
- Lost Packages: If your package is lost in transit, please contact our customer service team at trendzessential@gmail.com We will work with the carrier to resolve the issue and ensure that you receive your order.
- Delayed Delivery: While we strive to meet our delivery timeframes, delays can occur due to unforeseen circumstances such as weather conditions, customs clearance, or carrier delays. We appreciate your patience and understanding.
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Incorrect Address: If an incorrect address was provided at checkout, please contact us immediately at
trendzessential@gmail.com We will do our best to update the address before the order is in transit.
7. Customs, Duties, and Taxes
- International Orders: International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
- Customs Clearance: Customs policies vary widely from country to country. Please contact your local customs office for more information. Delays in customs clearance can affect delivery times.
8. Order Changes and Cancellations
- Order Modifications: If you need to make changes to your order, please contact us at trendzessential@gmail.com as soon as possible. We will try to accommodate changes if the order has not yet been processed.
- Order Cancellations: Once an order has been processed and shipped, it cannot be canceled. If you need to cancel an order, please contact us within 24 hours of placing your order.
9. Contact Information
- Customer Service: For any questions or concerns regarding shipping, please contact our customer service team at trendzessential@gmail.com Our support team is available 24hrs to assist you.
By placing an order with our store, you agree to the terms of this Shipping Policy. We are committed to providing a seamless shipping experience and appreciate your business.
Shipping Policy FAQs
What are your standard delivery times?
Our standard delivery times range from 1 week to 3 weeks, depending on the destination and potential delays in the shipping process.
How long does it take to process my order?
Orders are processed within 2-3 business days from the date of purchase. Processing times may be longer during peak seasons or promotional periods.
What shipping methods do you use?
We offer standard shipping for all orders. The carrier used will vary based on the destination and the most efficient delivery route.
How much does shipping cost?
We charge a flat rate for shipping, which will be calculated at checkout based on the destination and the total weight of the order. Occasionally, we may offer free shipping promotions.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please note that international shipments may be subject to additional customs duties and taxes, which are the responsibility of the recipient.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery. Please allow 24-48 hours for tracking information to update.
What should I do if my package is lost or delayed?
If your package is lost in transit, please contact our customer service team at Trendzessential@gmail.com. For delayed deliveries, please be aware that delays can occur due to unforeseen circumstances such as weather conditions, customs clearance, or carrier delays.
What happens if I provide an incorrect shipping address?
If an incorrect address was provided at checkout, please contact us immediately at Trendzessential@gmail.com. We will try to update the address before the order ships, but we cannot guarantee changes once the order is in transit.
Are there any customs duties or taxes on international orders?
Yes, international orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
Returns and Refunds Policy FAQs
What is your return policy?
Items must be unused, in their original packaging, and in the same condition as when they were received. Returns must be initiated within 30 days of the delivery date, and proof of purchase is required.
What items are non-returnable?
Non-returnable items include perishable goods, custom or personalized items, digital products, intimate or sanitary goods, gift cards, and items on sale or clearance.
How do I initiate a return?
Email us at Trendzessential@gmail.com to initiate a return. Include your order number, item(s) you wish to return, and the reason for the return.
Who is responsible for return shipping costs?
Customers are responsible for paying return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we do not guarantee receipt of returned items.
How are refunds processed?
Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. Original shipping charges are non-refundable.
What should I do if I receive a damaged or defective item?
Contact us immediately at Trendzessential@gmail.com with details and photos of the damage or defect. We will provide a replacement or full refund, including shipping costs, for damaged or defective items.
Can I exchange an item?
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, email us at Trendzessential@gmail.com for further instructions.
What if I haven’t received my refund yet?
If you haven’t received a refund yet, first check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. If you still haven't received your refund, please contact us at Trendzessential@gmail.com.
How do I contact customer service for further assistance?
For any questions or concerns regarding shipping, returns, or refunds, please contact our customer service team at Trendzessential@gmail.com. Our support team is available 24 hours to assist you.