Returns and Refunds Policy

1. Eligibility for Returns

• Condition of Items: Items must be unused, in their original packaging, and in the same condition as when they were received.
• Return Window: Returns must be initiated within 30 days of the delivery date.
• Proof of Purchase: A receipt or proof of purchase (order number, email confirmation, etc.) is required to process returns.

2. Non-Returnable Items

• Custom or Personalized Items: Products that have been customized or personalized according to your specifications are non-returnable.
• Digital Products: Downloads such as e-books, software, and other digital goods are not eligible for return.
• Intimate or Sanitary Goods: For hygiene reasons, items like underwear and swimwear cannot be returned.
• Gift Cards: All sales of gift cards are final and cannot be refunded.
• Sale or Clearance Items: Products marked as final sale or clearance are not eligible for returns or refunds.

3. Return Process

• Contact Customer Service: Email us at trendzessential@gmail.com to initiate a return. Include your order number, item(s) you wish to return, and the reason for the return.
• Packaging: Securely pack the item(s) in the original packaging, including all accessories, manuals, and documentation.

4. Return Shipping

• Customer Responsibility: You are responsible for paying the return shipping costs. Return shipping costs are non-refundable.
• Shipping Service: We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.

5. Refund Policy

• Inspection and Notification: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• Refund Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Non-Refundable Shipping Costs: Original shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Replacement Policy

• Eligibility for Replacements: Items that are defective or damaged upon arrival are eligible for replacement.
• Reporting Damage or Defects: Contact us immediately at trendzessential@gmail.com with details of the defect or damage, including order details and photos showing the issue.
• Replacement Process: Once the damage or defect is confirmed, we will send out a replacement product at no additional cost to you.
• Unavailable Replacement Items: If the replacement item is out of stock or unavailable, we will offer a full refund or the option to choose an alternative product of equal value.

7. Exchanges

• Exchange Eligibility: We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, email us at trendzessential@gmail.com for further instructions.
• Exchange Process: Upon receipt and inspection of the defective item, we will send out the replacement product.

8. Late or Missing Refunds

• Initial Steps: If you haven’t received a refund yet, first check your bank account and then contact your credit card company. It may take some time before your refund is officially posted.
• Bank Processing Time: Contact your bank to inquire about processing times for refunds.
• Further Assistance: If you’ve done all of the above and still have not received your refund, please contact us at trendzessential@gmail.com

9. Policy Changes

• Right to Modify: We reserve the right to update or modify this Return, Replacement, and Refund Policy at any time. Changes will be posted on our website.
• Applicability: The revised policy will apply to all purchases made after the date of the change.

10. Contact Information

• Customer Service: For any questions regarding returns, replacements, or refunds, please contact our customer service team at trendzessential@gmail.com Our support team is available 24hrs to assist you.

By making a purchase from our store, you agree to the terms of this Return, Replacement, and Refund Policy.