FAQs
Welcome to our Frequently Asked Questions (FAQ) page! Here, you'll find answers to the most common queries and concerns our visitors and customers have. We've compiled this comprehensive list to provide you with quick and accurate information about our products, services, policies, and more.
For any additional assistance, please feel free to reach out to us at trendzessential@gmail.com
Shipping Policy FAQs
What are your standard delivery times?
Our standard delivery times range from 1 week to 3 weeks, depending on the destination and potential delays in the shipping process.
How long does it take to process my order?
Orders are processed within 2-3 business days from the date of purchase. Processing times may be longer during peak seasons or promotional periods.
What shipping methods do you use?
We offer standard shipping for all orders. The carrier used will vary based on the destination and the most efficient delivery route.
How much does shipping cost?
We charge a flat rate for shipping, which will be calculated at checkout based on the destination and the total weight of the order. Occasionally, we may offer free shipping promotions.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please note that international shipments may be subject to additional customs duties and taxes, which are the responsibility of the recipient.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery. Please allow 24-48 hours for tracking information to update.
What should I do if my package is lost or delayed?
If your package is lost in transit, please contact our customer service team at Trendzessential@gmail.com. For delayed deliveries, please be aware that delays can occur due to unforeseen circumstances such as weather conditions, customs clearance, or carrier delays.
What happens if I provide an incorrect shipping address?
If an incorrect address was provided at checkout, please contact us immediately at Trendzessential@gmail.com. We will try to update the address before the order ships, but we cannot guarantee changes once the order is in transit.
Are there any customs duties or taxes on international orders?
Yes, international orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
Returns and Refunds Policy FAQs
What is your return policy?
Items must be unused, in their original packaging, and in the same condition as when they were received. Returns must be initiated within 30 days of the delivery date, and proof of purchase is required.
What items are non-returnable?
Non-returnable items include perishable goods, custom or personalized items, digital products, intimate or sanitary goods, gift cards, and items on sale or clearance.
How do I initiate a return?
Email us at Trendzessential@gmail.com to initiate a return. Include your order number, item(s) you wish to return, and the reason for the return.
Who is responsible for return shipping costs?
Customers are responsible for paying return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we do not guarantee receipt of returned items.
How are refunds processed?
Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. Original shipping charges are non-refundable.
What should I do if I receive a damaged or defective item?
Contact us immediately at Trendzessential@gmail.com with details and photos of the damage or defect. We will provide a replacement or full refund, including shipping costs, for damaged or defective items.
Can I exchange an item?
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, email us at Trendzessential@gmail.com for further instructions.
What if I haven’t received my refund yet?
If you haven’t received a refund yet, first check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. If you still haven't received your refund, please contact us at Trendzessential@gmail.com.
How do I contact customer service for further assistance?
For any questions or concerns regarding shipping, returns, or refunds, please contact our customer service team at Trendzessential@gmail.com. Our support team is available 24 hours to assist you.